Refund & Return Policy
Given that we sell research only peptides, all orders are final sale following dispatch.
Order Problems
If your order arrives damaged, incomplete (missing items), or incorrect, contact us through the Contact form as soon as possible after delivery. Include your order number, a short description of the problem, and photos of the items and packaging. Please do not send anything back until we reply with instructions.
Cancellations
You may request cancellation before your order is dispatched by using the Contact form with your order number. Once an order has been dispatched it cannot be cancelled.
Support
use the Contact form for order-specific assistance.
Lost or Damaged Packages. If your order is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date with your order number (and photos for damaged items), and we will replace the affected items or issue a refund.